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ALTAWKILAT Premium

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Background

ALTAWKILAT Premium is one of the largest automotive companies with over 70 years of experience in serving customers in Saudi Arabia. It is part of Tawad Holding that has business interest in automotive retailing, car rental and leasing, consumer finance, real estate, power generation, heavy duty construction equipment and auto ancillaries.

Vison

To consistently be the customer’s preferred choice among the automotive retailer networks in the Kingdom of Saudi Arabia. This will be achieved by providing superior products and services to customers through continuous pursuit of operational excellence and close partnership with our suppliers.

Values

Founding fathers of the company recognized trust, integrity and commitment as core values that define the philosophy of our service to customer. These values helped sustain growth in its business from a small beginning with 5 branches to over 28 branches across all regions of Saudi Arabia.

Human Capital

ALTAWKILAT Premium employs over 1800 staff with a special focus on Saudization. Specialized training programs such as I-CARE are implemented to maintain a high degree of customer care. A centralized customer engagement center (CEC) manned by 100% Saudi staff manages all inbound and outbound communication using omni channel contact management technologies. CEC team are COPV certified (highest certification for contact center management team). The customer engagement center is ranked by General Motors as one of the top engagement centers in the region.

Network

With its headquarters in Jeddah, ALTAWKILAT Premium has a total of 28 branches in Eastern, Central, Western, and Southern regions of Saudi Arabia. Altawkilat also operates additional 40 service sites to maintain over 9,000 vehicles which are under the operation lease program with various companies such as Aramco, SCECO and government departments.

Recognition & Awards

Over the years, ALTAWKILAT Premium has won numerous performance awards which are given to dealers who meet or exceed performance objectives and achieve highest service levels to customers.

SHOWROOM, SERVICES AND PARTS CENTER

Contact Us

Jeddah - Showroom

ALTAWKILAT Premium

Aster Centre, 2898 Prince Mohammed Bin Abdulaziz Street

Tel: 800 244 2020

Dealer Locator

 

Jeddah - Parts & Service Centre

ALTAWKILAT Premium

Al Naeem, Madina Road, Jeddah 23526, Jeddah

Tel: 800 244 2020

Dealer Locator

 

Riyadh - Showroom, Parts & Service Centre

ALTAWKILAT Premium

Khurais Road, Riyadh

Tel: 800 244 2020

Dealer Locator

Jeddah - Showroom

Working Hours
Saturday – Thursday 9:00am – 9:00pm
Friday Closed

    Jeddah - Parts & Service Centre

    Working Hours
    Saturday - Thursday 7:30am – 12:30pm | 2:00pm – 6:00pm
    Friday Closed

      Riyadh - Showroom

      Working Hours
      Saturday – Thursday 9:00am – 9:00pm
      Friday Closed

        Riyadh - Parts & Service Centre

        Working Hours
        Saturday - Thursday 7:30am – 12:00pm | 1:00pm – 5:30pm
        Friday Closed

          Sales Team

          Sales Manager

          Waleed Quotah - Jeddah Showroom

          Tel: 800 244 2020

          Email: wquotah@uma-premium.com

          Sales Manager

          Jehad AlSuhibani – Riyadh Showroom

          Tel: 800 244 2020

          Email: jalsuhibani@uma-premium.com

          After-Sales Team

          National Aftersales Manager

          Tariq Saidi - KSA

          Email: tariqsaidi@uma-premium.com

          Service Manager

          Samer AlBatran – Jeddah

          Tel:+966 57 153 7484

          Email: salbatran@uma-premium.com

          Service Manager

          Fadi Khrisat - Riyadh

          Tel: +966 59 208 3445

          Email: fjkhrisat@uma-premium.com