Dedicated support to ensure assistance in the event of an accident or vehicle breakdown, whenever you need it.
Emergency and Roadside
The Emergency Call is to be used when there is a concern for the health of individuals. The call goes to an operator of a Secure Operating Center contracted by Maserati. The operator receives the vehicle’s position and the status of the vehicle’s safety systems and verifies the type of emergency support needed.
The Roadside Assistance Call is to be used when there is a vehicle related problem.
The call goes to Maserati’s Roadside Assistance provider where the operator verifies with you what kind of support is needed. These assistance services are available only where you have active Roadside Assistance coverage.
Stolen Vehicle Locator
After having declared a theft to the law enforcement, the owner can call a Secure Operating Center from the Maserati Connect App, allowing you to receive immediate assistance. The secure operating center can locate the Maserati and liaise with police to coordinate the recovery attempt.
Vehicle Health Report
In case of a warning signal, a Vehicle Health Alert card will be displayed in the Maserati Connect App; tapping on it enables you to see the type of Alert. Warnings are reported for the following systems: powertrain, brakes and suspension, oil and fluids, and safety systems. You will also receive a monthly Vehicle Health Report by email.
You will receive push notifications on the radio screen about Recall Campaigns, Vehicle Health and Services, where you will be prompted to call Customer Service for assistance.
Some features and services may not be available or may only become available after the car’s launch on the market. Some features and services may require a subscription. Maserati reserves the right to modify services and technical features at any time and without prenotice. Official Maserati Dealers will be glad to provide further details and updates in this regard.
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