Should your Maserati vehicle be immobilised following a breakdown, accident, theft or attempted theft, flat battery, loss and/or breakage of keys or tyre puncture, the assistance centre will be able to ensure the following services:
Note: As to Maserati vehicles hired on a short-term or long-term basis, the sole service provided by Maserati Assistance shall be the roadside assistance and recovery.
Our customers want to enjoy their journeys in complete peace of mind: to provide it, we have created Maserati Assistance. The service, free of charge and with duration of three years, is provided by Europe Assistance and its Operations Centres, ready to serve you anywhere in Europe. Where necessary, they will provide driver and passengers with specific services designed to resolve all problems quickly and efficiently.
The Operations Centres, open 24 hours a day, 365 days a year, can be contacted in emergency situations. At these highly efficient sites courteous and highly-skilled professionals will provide the best possible solution to any problem flagged up by the customer. In the event of an accident, a breakdown or if the car is immobilised, Maserati will provide its customers with a full array of exclusive services.
The Maserati Assistance range of services covers all needs, comprising: roadside assistance, assistance to the insured party, replacement cars, homeward or outward travel for passengers, collection of repaired vehicles, hotel costs, dispatch of spare parts to foreign countries, repatriation of vehicles from abroad, money advances for essentials, medical services and general information.
Maserati makes good use of its customers’ opinions, invaluable feedback that helps us to improve our cars and tailor them even more closely to the needs of Maserati lovers. The Contact Centre is dedicated first and foremost to Maserati customers although anybody can contact it to ask for information: our operators are always up-to-date with the latest developments and can provide full details of the latest innovations regarding our services, products and the sales and service network.