Assistance


Maserati Assistance

Should your Maserati vehicle be immobilised following a breakdown, accident, theft or attempted theft, flat battery, loss and/or breakage of keys or tyre puncture, the assistance centre will be able to ensure the following services:

  • Roadside assistance and recovery: a recovery vehicle which will tow the Maserati vehicle from the place where it is immobilised to the nearest Maserati authorised repair shop or service centre, or to the nearest fuel station, or which will replace on-the-spot the damaged tyre (the only tyre that may be used for this operation is the spare one provided with the vehicle).
  • Taxi for picking-up and delivering back the replacement vehicle: following the transportation of the Maserati vehicle to an Authorised Repair Shop (max 150 €).
  • Replacement vehicle: whenever more than 4 hours of labour certified by the Authorised Repair Shop are required to repair the Maserati vehicle.
  • Homeward travel for passengers or provision of their onward journey: whenever the repairs require over 24 hours of labour, as certified by the Authorised Repair Shop.
  • Recovery of the repaired vehicle: by suitable transport means, a driver or a rental vehicle or a plane or railway ticket.
  • Hotel accommodation expenses: whenever the vehicle at the Authorised Repair Shop cannot be repaired in a day.
  • Repatriation of the vehicle from abroad: If the stop for repairs requires more than 5 working days certified by the Authorised Repair Shop or if the vehicle cannot be repaired at a local workshop.
  • Lack of fuel.

Note: As to Maserati vehicles hired on a short-term or long-term basis, the sole service provided by Maserati Assistance shall be the roadside assistance and recovery.


Country of purchase of the carEurop Assistance Authorised Assistance CentreToll free numberNumber for calls from abroad
Germany Germany 08001008214 +498955987614
Austria Germany +498955987614
Czech Republic, Slovakia Czech Republic 800221222 +420221586638
Belgium, Luxembourg, The Netherlands Belgium 080030902 +3225337956
France, Principality of Monaco France 0969324003 +33141859253
United Kingdom United Kingdom 08003588250 +448707375983
Finland United Kingdom +46850102490
Norway United Kingdom +46850102488
Denmark United Kingdom +46850102489
Sweden United Kingdom +46850102487
Greece Greece 8001133800 +302103497001
Turkey Turkey +902164828054
Italy, Republic of San Marino, Vatican City Italy 800017322 +390293776779
Spain, Andorra Spain 900314119 +34915149988
Portugal Portugal 800200433 +351213835529
Switzerland, Liechtenstein Switzerland 0800888066 +41223406832
Hungary Hungary +3680204485 +3614584486
Romania Hungary +40313220220 +3614584439
Slovenia Austria 0802627 +43131389171
Poland Poland 800166033 +48225704730

Reliability and quality services

Our customers want to enjoy their journeys in complete peace of mind: to provide it, we have created Maserati Assistance. The service, free of charge and with duration of three years, is provided by Europe Assistance and its Operations Centres, ready to serve you anywhere in Europe. Where necessary, they will provide driver and passengers with specific services designed to resolve all problems quickly and efficiently.

 

Available round the clock

The Operations Centres, open 24 hours a day, 365 days a year, can be contacted in emergency situations. At these highly efficient sites courteous and highly-skilled professionals will provide the best possible solution to any problem flagged up by the customer. In the event of an accident, a breakdown or if the car is immobilised, Maserati will be delighted to provide its customers with a full array of exclusive services.

 

Services tailored to every need

The Maserati Assistance range of services covers all needs, comprising: roadside assistance, assistance to the insured party, replacement cars, homeward or outward travel for passengers, collection of repaired vehicles, hotel costs, dispatch of spare parts to foreign countries, repatriation of vehicles from abroad, money advances for essentials, medical services and general information.